o
Collin G.
o
Moorpark, CA
4/23/2019
I have never been more impressed with the
job the guys here at Look Stairchairs did. They originally said the install
would take 2-3 hours but they ended up finishing up in
under an hour with nothing left behind. Now my Mom can enjoy the house she
lived in for over 25 years! Great people.
o
Vida M.
o
Los Angeles, CA
4/3/2019
Originally the stairlift was installed by
another company for my mother but we were extremely unhappy with their
disservice! By calling the manufacturer we found an alternative (Look
Stairchairs)! We were truly amazed by their level of professionalism and
HONEST business practices! As soon as we made the call, they went out of
their way to help us out in every way possible! We are so happy to have
found such a TRUSTWORTHY and CARING people (company) to look after the
stairlift! By going with Look Stairchairs you're not hiring just another
company but Caring, Honest Individuals. Too bad we didn't do enough
research from the beginning! We certainly recommend Look Stairchairs 100% and
plan to call BBB to give them a thumbs up for their level of professionalism
and honesty!
o
o
Lucy M.
o
Simi Valley, CA
3/23/2019
Great local company. We're
really happy with their kindness and professionalism. Marilyn is just
wonderful. She was very attentive to my dads needs
and concerns.
We shopped around and had a few other companies come in but we chose LOOK
stairchairs for a few reasons. We liked the convenience of a local company,
quality merchandise, quick and efficient workmanship and the price was right.
I would definitely recommend this company to anyone looking to make it easier
for their loved ones to get up and down the stairs. It really does add to the
quality of life.
o
o
Lorraine G.
o
Newbury Park, CA
1/11/2019
We did so much research on this . . and got several quotes . . . I am just so happy we
found Look Stairchairs and had the pleasure of working with Tyler and Marilyn.
We had special circumstances, as I am sure many do with this type of
purchase, and both Marilyn and Tyler went above and beyond to get us exactly
what we needed and at the best price - beat out their competitors by far.
And even better - they are local to us. A big thank you to Look Stairchairs - you helped us through this with
expertise, kindness, quick service and reasonable cost.
Cant say enough - THANK YOU!!
K B.
o
Torrance, CA
1/7/2019
After researching and educating myself on
chairlifts I called and interviewed almost a dozen chair lift providers. I then
literally made appointments with 4 different companies
for a 2 hour period. I figured healthy competition would allow for transparency
and possibly a good price. It did!
Marilyn from Look provided the most comprehensive sales pitch that left me
feeling Look was the logical choice. She was the only one of the 3 who showed
up, who wasn't fazed by the in your face competition I
had created. Her total confidence and sincerity was powerful to
watch. The 2 other companies, one a manufacture, the other, also a
distributer, each left me feeling uncomfortable with their sales pitches. One
was weak and the other thought I was gullible. Mistake!
When you need a stairlift/chairlift it's because someone you love is not doing
well. Emotions are running wild and yet your responsibility to make the best
choices for your loved one is crucial. You are going to spend a lot of money on
a chairlift. You want it right. You want a company that will work with you.
We, like eveyone, had a unique situation. Look
Chairlift provided a loaner while our custom lift was being made. Marilyn was
absolutely true to her word and made my family feel like her company really cared! Their terms were fair for everyone. They are
professionals who actually care! Thank you Tyler! Thank you Marilyn! I will
happily recommend Look Stairchairs to anyone who needs a chairlift.
Marsha S.
o
Woodland Hills, Woodland Hills, CA
10/25/2018 Updated
review
I have to take a few minutes to thank you again. What an amazing
family you are and Tyler thank you also. You are all so kind and
caring. (and what wonderful service). You gave my mother quality of life and me
peace of mind. As I mentioned before I am so pleased that I chose your company.
Peace of mind is so important when taking care of an
aging parent.
Marsha
7/19/2018 Previous review
I want to thank Marilyn so much for all her kindness and care. I was so fortunate to have
found her…
o
Viv T.
o
Simi Valley, CA
1/9/2018
I can't think of one single reason to not
give Look Stairchairs less than five stars. Honestly,
this isn't the first product you want to buy but the autonomy
it'll provide my husband is awesome.
Tyler was our sales representative. I called and left a message on
Friday, 1/4/18. Within 15 minutes I received a call back with a same day
appointment. Tyler answered all of our questions, made recommendations,
explained reasons why/why not the installation would go a certain way. He
made every effort to ensure us a reasonable price as well. Tyler made me
feel comfortable the minute we spoke on the phone and I felt like he was a
friend when he arrived for the appointment.
Tuesday: 1/9/18 is installation day. We were told our installers
would arrive by 10:30am; they arrived at 10:05am. The installation would be completed by 2pm; it was done by 1:20. Two
young men, I call them "the Thomases" (both
named Thomas) showed up at the door, politely introduced themselves and got to
work. No breaks, no lunch until the job was done. Thomas gave us
options regarding the installation and it has been done
very professionally.
I called Marilyn Look, owner, because I wanted to share with her personally
what a great job her guys did and she should be proud of their representation
of her business. This business is located in Simi. VERY IMPRESSIVE
experience - in every way.
o
Steve K.
o
Ventura, CA
12/21/2017
My wife was diagnosed with M.S. several
years ago and the symptoms progressed to the point where her safety on our
stairs was becoming a huge concern. I contacted Marilyn to find out what the
options were for my wife's specific need for mobility.
From the moment we met I got this very positive feeling of her wanting to help
us with our concern and not just trying to sell a chairlift. I was also
impressed that hers is a family owned business with many solid recommendations.
The installation and ease of use have been outstanding.
Without a doubt one of the best decisions I have ever made!
o
Diana R.
o
Los Angeles, CA
9/8/2017
This family...I can't say enough good
things about my experience with Look Stairchairs. I first contacted Look
Stairchairs several months ago. They were the second company I contacted
because the first couldn't provide what I was looking for. I have MS and
my walking up and down my stairs has gotten tougher. I was donated a
stair chair lift but had to install it myself. When I spoke to Tyler at
the shop, he wasn't sure they could do install a used
set, but set out to find out and rally for my cause. The back and forth between
Tyler and the assistant to the owner of the lift took a couple months because
the assistant was out of the country. After a little while, Tyler was
finally able to get all the information from the owner of the lift, spoke with
his bosses and installers and was finally able to get me an answer: yes, they
could install it for me. Now, this took a lot of coordinating between the
company and the assistant, but we finally got it done!!! Tyler was amazing
throughout out the whole process. He stayed in touch with me on a weekly
basis (sometimes daily), kept me updated when he was able to reach the
assistant and never wavered in his assistance to my cause. Now I feel
safe using my stairs and even though it took a long time (by no means the
company's fault), I felt comfortable and patient because of Tyler's constant
updates.
On the day of installation, Mike and a co-installer went to Beverly Hills to
pick up the donated lift, transported it to my home in Echo Park and installed
it. After installation, Mike noticed that there was a squeaking sound
that was very high pitched and annoying. He stayed as long as it took him
to fix the sound, and he did! He also offered to
come by one day and bring me a newer armrest
cover as the donated one is very "used". Mike and his co-worker
were really kind and very professional.
The two words that come to me about this company is kindness and
professionalism. I feel like Tyler and I are now old friends, and should
the need arise for another chair lift or a relocation, I will definitely be
calling this company again...and so should you!!
o
Donna L.
o
Placentia, CA
2/25/2017
This was a great company to work with from
start to finish! My 96 year old mother had to
move in with us suddenly after being independent for her entire life. We
have a 2 story house and needed to get a stair lift as
soon as possible. Marilyn was out here to measure within 48 hours of my
first phone call. She had the order placed quickly and the stairchair was
installed in less time than anticipated.
The crew
was on time and neat and tidy. They
cleaned up after themselves and were respectful of the fact that my mother was
in a hospital bed in our dining room. Before they left I was given a thorough demonstration of how the chair works.
I am so pleased with this company! Thank you Marilyn and family!
o
Sal A.
o
Simi Valley, CA
2/19/2017
Everyone was great from the front desk, to
the inspection of the house to see what would work, and through the
installation process. Everyone was great and wonderful and I highly recommend them. The unit was installed in August and everything has
been great.
Wayne S.
Rancho Cucamonga, CA
1/28/2017
Excellent price. Professional installation.
Superb customer service. I would highly recommend Look Stairchairs to everyone.
I called for a quote late in the afternoon and Marilyn came to my home the next
morning. The technicians came out the following day to install the chairlift.
Look had everything in stock so there was no waiting for deliveries. The
installation was professional and quick. We could not be more satisfied with
this purchase. Thank you again Look Chairstairs.
o
Jane U.
o
Encino, Los Angeles, CA
1/27/2017
Look Stairchairs is a professional, knowledgable, honest and reliable family-owned company. We
will be enthusiastically using them for all our chairlift needs.
We called Look Stairchairs after my mother-in-law, who is 87 and who lives in a
two-story house, fractured her ankle and the company that had originally
installed her Bruno chairlift in 2006 1) couldn't come out for nine days,
despite the urgency of the situation, and 2) the technician pulled a bait and
switch on her, claiming the $9000 repair would take three weeks but he could do
it the next day, with "another company," for only $4500.
Look returned my call promptly. I first talked to Melissa, who asked me
detailed questions about the unit and the problem, figuring out that it was probably
electrical. She said Launis would call me that afternoon to schedule a
technician, which he did. He also talked to me at length about the problem and
scheduled a technician (all their technicians work only for Look) to come a day
and a half later.
Tom came to my mother-in-law's on time. He was a pro and quickly resolved the
problem, completing the repair in 45 minutes and charging $550, including the
$150 service call. Marilyn followed up later that afternoon to make sure we
were satisfied.
I am very impressed with this company -- their professionalism, expertise,
trustworthiness and outstanding customer service. I highly recommend Look
Stairchairs.
Eugene G.
o
Los Angeles, CA
11/21/2016
I have the highest praise for Look
Stairchairs and owner, Marilyn Look. Marilyn and her technicians are very
knowledgeable and dependable, especially since the space where my stairchair
was installed was a very challenging one. Their attention to detail and careful
measurements made for a perfect installation. Their price was also far less
than another stairchair company in the Valley that gave me bad advice which
would have caused me to spend much more money needlessly. Three friends of mine
have had Look install stairchairs in their homes as well. All three were also
extremely pleased with their installations and the lower prices of the reliable
Bruno Stairchair Company. One competitor wanted to charge me over 60% more than
I paid Look Stairchairs for the same eqipment. I am
very pleased with the quality of the equipment and the installation
technicians.
o
William K.
o
Malibu, CA
11/9/2016
This is absolutely one of
the best companies I have ever worked with. I purchased four Bruno stair
chairs from them over 2 1/2 years ago to assist my wife who had Alzheimer's.
She passed away last year and now I am using the chairs because of a
recent hip replacement. They have performed flawlessly and when they have
needed service it has been provided in a fair and prompt manner. The
chairs have allowed me to stay in my home since I have numerous stairs.
In addition to providing an indoor curved unit that goes up two tall
flights of stairs, they even engineered a chair that gives me access to a
large, elevated shower. Beautifully done.
This is a family owned business that is a delight to deal with. Before
purchasing the chairs from them I talked to three of their competitors.
Besides having the best price they were the
easiest company to deal with.
I have recommended this company many times..
Gerald F.
o
Thousand Oaks, CA
10/24/2015
We met with Marilyn Look
to discuss our needs and were immediately impressed by her knowledge and
low-key sales approach. She was friendly, down to earth and answered each
question completely. W
e ordered a Bruno Elite
Curve Custom stairlift from her. She took multiple pictures of our
staircase with computer contacts placed on each step to be used by the factory
to custom design and fabricate our system.
Marilyn's husband, Launis, and two assistant installers arrived yesterday
morning and spent four hours assembling and installing the stairlift.
They were polite, informative and thorough making sure each piece of the
system was correctly installed and secured. Launis explained what they
were doing at each step and then gave me a detailed run through when finished
to be sure that I understood its operation and maintenance. They were
meticulous in cleaning up any debris from the installation with the result that
we are very pleased with our new Bruno chairlift.
o
Linda T.
o
Canyon Country, CA
5/29/2015
I have arthritis in my knees, and will need
knee surgery soon. I have been having a lot of difficult getting up and down my
stairs, so I recently had a stair chair installed by Look Stairchairs. I just
love my new stair chair. I use it all the time and it's so much better for my
knees. I just wanted to say what a wonderful experience it was dealing with
everyone at Look Stairchairs. I did a lot of research before I purchased my
stair chair, and am very happy with the product and the company. The Bruno chair
I selected is top quality, the price was very reasonable, and Marilyn (one of
the owners) was very pleasant, experienced and professional as she explained
all the options available to me. I was able to set an appointment to have the
chair installed soon thereafter. The stair chair installers from Look
Stairchairs were on time, polite, professional plus extremely competent. The stair lift was installed quickly, then all aspects
of its operation and upkeep were carefully and thoroughly explained. It was a really
pleasure doing business with everyone at Look Stairchairs. They have a first
class operation, and I would highly recommend anyone to use Look Stairchairs if
they need a stair chair.
Rosemary T.
o
Port Hueneme, CA
o
1/4/2015
I called on a Friday
morning. Marilyn was at my house in less than three hours. I needed
the chair by Sunday night at 5 pm. No problem. The chair was put in
on Sunday. My husband, who is in a wheel chair is no longer housebound.
What fabulous service. Prompt, professional. The
installation was on time.
o
o
George K.
o
Pasadena, CA
7/25/2014
If you're in need of a stair chair,
"Look" no further! (HAH! :D)
After deciding on a Bruno Stair Lift, I looked for their distributors in
Southern California. Look Stairchairs was one of their most highly rated
sellers.
I was surprised to receive a quote directly from Marilyn Look, the founder and
owner of the company. I got a few more quotes as well, but theirs was the
best. The fact that they are a family owned company appealed to me.
Marilyn came out the next day to do some measurements and to discuss everything
with me. She is a delight! Not only is she courteous and
professional, she's also kind and caring, and, based on some of her personal
stories, I know that she truly understands what it means to be disabled and
have limited mobility. By the end of her visit, I KNEW that she
understood my needs, and that I'd be well taken care of.
Unlike the other quotes I received, Marilyn's didn't
include all of the expensive power options available on stair lifts, only the
one that I knew I would need. As she explained, most people don't need
the power folding footrests and power swivel, and these options add hundreds if
not thousands of dollars to the cost of the stair lift. She didn't want
to sell me something she knew I probably wouldn't need, simply to make more
money. What a concept!
The next day, her son and his friend came out to install my stair lift.
Although quite young, they are a model of professionalism! They
were prompt and courteous, and did a beautiful job of installing my stair lift.
When they were done, not a single piece of trash was left behind.
They even went to the effort of running the power cord underneath the
edge of the carpet, so it isn't visible.
Marilyn's son then walked me through everything I need to know about my new
stair lift. He wasn't going to leave until he
was sure that I was satisfied and until all of my questions were answered!
Before he left, he attached a sticker beneath my chair with their contact
information, so I would always know who to call if I had any questions.
In the day and age when service seems to be a thing of the past, it's always a
breath of fresh air when you find a company that understands that their
customers are their greatest asset. Look Stairchairs is such a company.
I would recommend them to ANYONE in need of a stair lift!